Privacy policy
At Oriana (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal data:
a. Information You Provide
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment confirmation details (excluding full card information)
- Order history
- Customer support communications
b. Automatically Collected Information
- IP address
- Browser type and device information
- Pages visited and browsing behaviour
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal data to:
- Process and deliver your orders
- Communicate order updates and customer service messages
- Process payments securely
- Improve our website and customer experience
- Send marketing communications (only if you opt in)
- Comply with legal and regulatory obligations
3. Legal Basis for Processing
We process personal data based on:
- Your consent
- Performance of a contract (order fulfilment)
- Compliance with UAE legal requirements
- Legitimate business interests (such as improving our services)
4. Data Sharing
We may share your data with trusted third parties strictly for business purposes, including:
- Payment service providers
- Shipping and logistics partners
- IT and website hosting providers
- Marketing platforms (only with consent)
We do not sell or rent your personal data to third parties.
5. International Data Transfers
Your data may be processed or stored outside the UAE where necessary for operational purposes. In such cases, we ensure appropriate safeguards are in place to protect your information.
6. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil orders
- Meet legal, accounting, or regulatory requirements
- Resolve disputes
Once no longer required, data is securely deleted or anonymized.
7. Cookies
We use cookies to:
- Enable essential website functionality
- Improve performance and analytics
- Personalize your experience
You may disable cookies via your browser settings, though this may affect website functionality.
8. Your Rights
Subject to applicable UAE laws, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Withdraw consent for marketing communications
- Request deletion of your data, where legally permitted
To exercise these rights, contact us at orianaluxury@gmail.com
9. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure.
However, no online system is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time.Therefore, we recommend reviewing this page periodically to stay informed of any updates before completing your purchase. Your continued use of the website or completion of an order constitutes your acceptance of the policy in its updated form.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: orianaluxury@gmail.com
WhatsApp: +971581992742